Frequently Asked Questions
What happens to the information that is recorded? »
What is a home inventory? »
What should be included on my inventory list? »
Why should I have an inventory done of my home or business? What are the benefits? »
What about my privacy? »
How much does a home or business inventory cost? »
What if my house is too messy for an inventory? »
I'd like to set up a consultation. How does the process work? »
How does payment work? »
How does the inventory process work? »
What will I have to give to the insurance company? »
What Happens to the Information that is Recorded?
During the inventory process we capture the details of your personal property in our secure business software. Following the completion of a home inventory we prepare a comprehensive reporting package which includes detailed reports including pictures.
We offer one key report: Inventory by Residential, Commercial or Personal Solution.
Once you have verified the accuracy of our reports we finalize your inventory and provide you with the following in our comprehensive package:
» Detailed Inventory Report
» USB flash drive containing digital reports and all digital images from your inventory.
» Printed hard copy with Notarized Cover Letter
We suggest you either store your report in a secure off-site location such as a safe deposit box or utilize our safe deposit box storage services.
What is a Home Inventory?
A home inventory is a detailed list of the personal property or assets located in your home, including pictures. You should also include property that you have stored elsewhere, perhaps in a garage or storage shed.
What should be included on my inventory list?
Your list should include: furniture, jewelry, antiques, artwork, appliances, kitchen contents, clothes, carpets, drapes, computer equipment, television sets, CD players (and other audio or audiovisual equipment), musical instruments, clocks, mirrors, linens, lawn mowers, snow equipment, tools, sports equipment, collectibles and any other items of value.
Why should I have an inventory done of my home or business? What are the benefits?
Here are just a few reasons how you can benefit from our inventory services:
- Insurance: Receive insurance settlements faster because you will be able to identify what was lost. Most people can't recall every item accumulated over the years after a loss.
- Taxes and Valuation: A detailed inventory can help verify losses for income tax deductions.
- Estate planning: A line listing or picture inventory can be used to supplement legal documentation or information.
- Moving: Keep track of lost or damaged items.
What About My Privacy?
Privacy and confidentiality are a concern anytime someone enters your home. It may be housekeeping, carpet cleaning, repairs, painting or delivery personnel. We understand this concern and are sensitive to our client's wishes. Before we start any inventory, we take a tour of the home with our client. At this time we listen to any concerns or issues they may have in any of their rooms or with any of their items. We respect that each person has a varying comfort level thus we put our clients at ease prior to beginning their inventory. We also encourage client participation, and we are bonded and insured. In addition, we sign a confidentiality agreement with you as part of our standard contract.
How much does a home or business inventory cost?
Our basic inventory services are very reasonably priced and prices can be found on this wen site under the relevant section. From a one (1) bedroom studio to a private estate and commercial building, we can serve one and all.
What if my house is too messy for an inventory?
Your house does not have to be in perfect order. The most important thing is that you can see the items. We're flexible and will work with you to record the maximum amount of detail for the personal property in your home.
I'd like to set up a consultation. How does the process work?
We start with a Walk-through.
Upon arrival for your scheduled appointment, we will request a walk-through of your home. We will ask that you point out items of interest, such as collectibles, items in storage areas, etc... This will provide an opportunity to get to know us and give you a comfort level with having us in your home. The walk-through will also provide us with a better feel for your home contents, the level of detail required and the estimated time required.
How does payment work?
Once you schedule your appointment, our policy is to collect a 50% deposit on that same day and time. We complete this process via an electronic invoice via a secured PayPal platform process. On the day we complete your order, and once we have all the data needed to compile your portfolio report, we collect the balance due before leaving your premises, via the same electronic PayPal invoice settlement process.
How does the inventory process work?
We begin the recording process by going room to room, photographing and recording the details of your belongings (serial numbers, descriptions, etc...). You may be involved as much or as little as you like, although, we do encourage client participation to ensure maximum accuracy. You can help provide the item values as we go or we can sit down following the inventory. We do require you to be present during the documentation of jewelry and any other small, high-priced items you may want us to document.
For your jewelry items, we will use a professional light box for best images, and we will document precious metals type, weight and test for diamonds. We suggest that you always check with your insurance carrier as to your coverage limits for your jewelry and if you need any particular item covered separately. We can offer professional independent graduate gemologist appraisals for an additional fee.
Once the interior inventory has been completed, we will photograph the exterior of your home. At this point, if you have any outbuildings, we will check the time to ensure that we can complete an inventory of your garage and/or shed. If documenting outbuildings will cause us to exceed the agreed upon time, you can determine whether we should stop or continue at our hourly rate. We do our absolute best to finish your home, garage and outbuildings within the time allowed however forgotten items may be discovered during the inventory process, requiring additional time to document.
What will I have to give to the insurance company?
We make sure you have everything you need to file your claim.
Following your on-site inventory we will take the recorded data back to our office, upload the photos, and update our secure business software. We will then create your comprehensive inventory package containing printed reports, USB flash drive and Client Information Package. Please see the 'Comprehensive Inventory' section of our site for full details. Any private information that we have on paper will either be shredded or provided to you in your package.
Once your inventory package is ready, we will ship it to you in a secured mailing solution which will include:
1. Personal Portfolio Report
2. USD drive - if ordered
3. Cover Letter which will include a Washington State Notaryseal confirming the date, day and time that we witnessed the asset on site at your home or business.
It typically takes 2 business days to prepare your final package following the on-site inventory.
You will have 14 days to review the reports and inform us of any corrections that need to be made. After 14 days a small fee will apply to perform any updates to your inventory. If would like us to store a copy of your USB flash drive, it will be kept in a bank safe deposit box for additional security.